Shipping & Returns

Effective Date: March 22, 2025
Company Name: FIRSTWAY TECH SOLUTIONS LLC
Company Address: 85 ROSE CT, ALBANY, NY, 12209, USA
Support Number: (332) 265-2177
Email: info@firstwaytechllc.store
Website URL: firstwaytechllc.store

Shipping & Return Policy

1. Shipping Locations

  • We offer shipping only within the United States.
  • We do not offer international shipping at this time.

2. Courier Partner

3. Processing Time

  • Orders are typically processed within 1-3 business days.
  • Orders placed on weekends or holidays will be processed on the next business day.

4. Shipping Methods & Delivery Times

  • Standard Shipping: Estimated delivery within 5-7 business days.
  • Expedited Shipping: Estimated delivery within 2-3 business days.
  • Delivery times are estimates and may vary due to unforeseen delays.

5. Shipping Fees

  • Shipping charges are calculated at checkout based on the selected shipping method and destination.
  • Free shipping may be offered on qualifying orders as specified on our website.

6. Order Tracking

  • Once your order is shipped, you will receive a tracking number via email.
  • You can track your order using the tracking link provided by COURIER EXPRESS.

7. Lost or Damaged Shipments

  • If your order is lost in transit or arrives damaged, please contact us within 7 days of delivery.
  • We will work with COURIER EXPRESS to resolve the issue and provide a replacement if necessary.

Returns & Refunds Policy

1. Return Eligibility

  • Returns are accepted within 14 days of delivery.
  • Items must be unused, in their original packaging, and in resellable condition.
  • Certain items, such as customized or clearance products, may not be eligible for return.

2. Return Process

  • To initiate a return, contact our support team at info@firstwaytechllc.store.
  • Provide your order number and reason for the return.
  • Our team will provide you with return instructions, including the return shipping address.

3. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.
  • We recommend using a trackable shipping service to ensure successful delivery of returns.

4. Refund Policy

  • Once we receive and inspect the returned item, a refund will be issued within 5-7 business days.
  • Refunds will be processed to the original payment method.
  • Shipping fees are non-refundable unless the return is due to an error on our part.

5. Exchanges

  • We offer exchanges for defective or incorrect items. Contact our support team to arrange an exchange.

6. Non-Returnable Items

  • Software, downloadable products, and customized or special-order items are non-returnable.
  • Products that show signs of use, damage, or tampering are not eligible for return.

Contact Information

If you have any questions about our Shipping & Returns Policy, please contact us at: